When you visit our Website: We may collect personal information about you when you visit our Website. Some information is provided by you. For example, first name, surname, address, telephone number, email address, job title, and organization (personally identifiable information, or “Personal Information”) when you complete our online form requesting information about our products or services. We also collect personally identifiable information when you order or register our products or services, subscribe to marketing communications, request support, complete surveys, provide in product feedback, participate in any of our Website blogs or discussion groups, participate in an online live chat, or when you sign up for an Uptitek-sponsored event or webinar.
When you visit our Website, we may also collect information that does not necessarily reveal your identity directly but may include information about the specific device you are using or location, such as the hardware model, operating system version, web-browser software (such as Firefox, Chrome, Safari, or Internet Explorer) and your Internet Protocol (IP) address/MAC address/device identifier. In some countries, including the European Economic Area, this information may be considered Personal Information under applicable data protection laws.
We also automatically collect and store certain information in server logs such as: statistics on your activities on our Website, mobile apps, and products; information about how you came to and used our Website, mobile apps, and products; your IP address; device type and unique device identification numbers, device event information (such as crashes, system activity and hardware settings, browser type, browser language, the date and time of your request and referral URL), broad geographic location (e.g. country or city-level location) and other technical data collected through cookies, pixel tags and other similar technologies that uniquely identify your browser. We may also collect information about how your device has interacted with our website, including pages accessed and links clicked. In some countries, including the European Economic Area, this information may be considered Personal Information under applicable data protection laws.
When you purchase our products: Purchasing Uptitek products or services, we may also collect billing and transactional information.
When using Uptitek products and services: In connection with using certain Uptitek products and services, we may automatically collect certain data relating to the performance and configuration of the Uptitek products and services, our customer’s and their end-users consumption of and interaction of such products and services (“Usage Data”). Usage Data is generally technical information obtained from product software or systems hosting the services, devices accessing these products and services and/or log files generated during such use which typically does not directly identify an end-user.
If you have any questions or concerns about how such information is handled, you should contact the person or entity who has contracted with Uptitek to use the Uptitek service to host or process this information (e.g. your employer). We will provide assistance to our customers to address any concerns you may have in accordance with the terms of our contract with them.
We may use information collected when you visit our Website for the following business purposes:
We may share personal information about you with third parties in the following circumstances:
Partners: We may provide your information to our channel partners, such as distributors and resellers, to fulfil product and information requests, to effectively deliver unified support, and to provide customers and prospective customers with information about Uptitek and its products and services.
From time to time, Uptitek may engage in joint sales or product promotions with selected business partners. If you purchase or specifically express interest in a jointly-offered product, promotion or service, we may share relevant Personal Information with those partners.
Please be aware that Uptitek does not control our business partners’ use of such information. Our partners are responsible for managing their own use of the Personal Information collected in these circumstances. We recommend you review the privacy policies of the relevant partner to find out more about their handling of your personal information.
Vital interests: We may disclose information where we believe it necessary in order to protect the vital interests of any person.
Compliance with Laws: Compliance with laws or any competent law enforcement body, regulatory body, government agency, court or third party: we may disclose information where we believe disclosure is necessary or required (i) by law or regulation, in order to comply with legal process or government requests (including in response to public authorities to meet national security or law enforcement requirements); or (ii) to exercise, establish or defend our legal rights.
With your consent: We may disclose your personal information for any purpose with your consent.
Other legitimate business purposes: We may share your personal information when it is necessary for other legitimate purposes such as protecting Uptitek's confidential and proprietary information or where necessary to support, respond to, and to provide our products and services to our customers.
Uptitek maintains (and requires its service providers to maintain) appropriate organizational and technical measures designed to secure your information and to protect it against unauthorized or unlawful use and accidental loss or destruction, including:
All information you provide to us is stored on secure servers in a controlled environment with limited access. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
While no transmission of information via the internet is completely secure, we take reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Updating Your Information: If you would like to update personal information that you have provided to us, please logon to https://www.uptitek.com/ and update your profile.
Marketing Communications: You can opt-out of receiving marketing communications from Uptitek by going to the Uptitek subscription center at https://www.uptitek.com/ and unsubscribing. You can also opt out by clicking “unsubscribe” in any marketing email communications we send you, or by sending an email to [email protected]
Additional Rights for the EEA and Certain Other Territories: : If you reside in certain territories (such as the European Economic Area), you may have the right to exercise certain privacy rights available to you under applicable laws. We will process your request in accordance with applicable data protection laws. We may need to retain certain information for record-keeping purposes and/or to complete transactions that you began prior to requesting any deletion.
Right not to provide consent or to withdraw consent: We may seek to rely on your consent in order to process certain personal information. Where we do so, you have the right not to provide your consent or to withdraw your consent at any time. This does not affect the lawfulness of the processing based on consent before its withdrawal.
Right of access: You may have the right to access the personal information that we hold about you.
Right of erasure: In certain circumstances, you may have the right to the erasure of personal information that we hold about you (for example if it is no longer necessary for the purposes for which it was originally collected).
Right to object to processing: You may have the right to request that Uptitek stop processing your personal information and/or to stop sending you marketing communications.
Right to correct: You may have the right to require us to correct any inaccurate or incomplete personal information.
Right to restrict processing: You may have the right to request that we restrict processing of your personal information in certain circumstances (for example, where you believe that the personal information we hold about you is not accurate or lawfully held).
Uptitek has no direct relationship with our clients’ customers or third-party who’s Personal Information it may process on behalf of a Client. An individual who seeks access, or who seeks to correct, amend, delete inaccurate data or withdraw consent for further contact should direct his or her query to our client company they deal with directly.
If our client requests Uptitek to remove the data, we will respond to its request within thirty (30) days. We will delete, amend or block access to any Personal Information that we are storing only if we receive a written request to do so from our client who is responsible for such Personal Information; unless we have a legal right to retain such Personal Information. We reserve the right to retain a copy of such data for archiving purposes, or to defend our rights in litigation.
When we have no justifiable business need to process your personal information, we will either delete or anonymize it, or if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Cookies are small files that a site transfers to your computer’s hard drive through your web browser that enables it to recognize your browser and capture and remember certain information. A cookie cannot read data off of your hard drive or read cookie files created by other sites. Cookies may do things like allow you to navigate faster through the site, remember your preferences, passwords, and generally improve the user experience. You can turn off the ability to receive cookies by adjusting your browser settings—please note that if you do so, this may affect the functionality of the website and the information you can access through it.
Our Website, products, and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from such individuals. If you become aware that a child has provided us with Personal Information, please contact us at [email protected] If we become aware that an individual under the age of 18 has provided us with personal information, we will take steps to delete such information.
This Agreement shall be governed by and construed in accordance with English law. In the cause of any dispute arising out of or relating to this Agreement, each party agrees to submit to the exclusive jurisdiction of, and venue in, the courts of England.
We ask that you not send us, and you not disclose, any sensitive personal information (defined to include: Social Security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) on or through the Site or otherwise to us.
Our website includes publicly accessible blogs or community forums. Any information you provide in these areas may be read, collected and used by others who access them. This includes information posted on our public social media accounts.
With consent, we may display personal testimonials of satisfied customers on our site, along with other endorsements. If you wish to update or delete your testimonial, you can contact us at [email protected]
Personal information, including personal information collected in the European Economic Area (“EEA”) or Switzerland, may be transferred, stored, and processed by us and our services providers, partners, and affiliates in the United States and potentially other countries whose data protection laws may be different to the laws of your country, for example to Canada.
We will not transfer Personal Information originating in the EU or Switzerland to third parties unless such third parties have entered into an agreement in writing with us requiring them to provide at least the same level of privacy protection to your Personal Information as required by the Principles of the EU-US Privacy Shield Framework or the Swiss-US Privacy Shield Framework
We will only transfer data to our agents, resellers, or third party service providers (such as accountants, attorneys, consultants, and other service providers) who need the information in order to provide services to or perform activities on behalf of Uptitek; including in connection with the delivery of services or products, Uptitek management, administration, or legal responsibilities. We acknowledge our liability for such data transfers to third parties.
By using this Site and the App, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site or App. Your continued use of the Site or App following the posting of changes to this policy will be deemed your acceptance of those changes.
Maclaurin Building, 4 Bishops Square, Hatfield, AL10 9NE
Last updated May 2018